Confidential

Compensation

Full Description

TO BE CONSIDERED: YOU MUST HAVE ELECTRICAL OR CONSTRUCTION INDUSTRY BACKGROUND. A family-owned electrical contracting company serving Southwest Florida for over 45 years, is seeking a highly organized and customer-focused Scheduling & Dispatch Coordinator. This role is the heartbeat of our daily operations—responsible for scheduling jobs, dispatching technicians, coordinating permits, and delivering exceptional customer service. The ideal candidate is detail-oriented, proactive, and thrives in a fast-moving environment. They will work closely with technicians, estimators, office staff, and customers to ensure our projects and service calls run smoothly and efficiently. Scheduling + Coordination + Permitting • Working with management to manage and maintain the daily and weekly schedule for all service technicians. • Prioritize service calls based on urgency, customer needs, and technician skill set. • Coordinate with the estimating and operations team to schedule new installs, inspections, project work, and follow-up visits. • Ensure technicians have all job details, notes, materials info, and customer expectations before dispatch. • Filing permits for jobs with city and county building departments Dispatching • Serve as the primary point of contact for technicians throughout the day. • Monitor and adjust the schedule in real-time based on job progress, emergencies, cancellations, or delays. • Track technician locations and job statuses • Communicate proactively with customers when ETAs change. Permitting & Inspections • Prepare, submit, and track all permits required for electrical work. • Coordinate inspections with local municipalities and sync inspection dates with the job schedule. • Maintain accurate records of permits, revisions, inspections, and compliance requirements. • Follow up on permit closures to ensure proper documentation and updates in the system. Customer Service • Answer phones, respond to voicemails, and manage incoming service requests. • Provide friendly, professional, and efficient communication that reflects our company's values. • Follow up with customers after service visits to ensure satisfaction and gather feedback. • Resolve scheduling or service-related issues in a calm and customer-first manner. • Occasionally assist with emails, quotes, and other administrative tasks as needed. Qualifications: • Prior experience in scheduling, dispatching, customer service, or office coordination (construction or trades experience preferred). • Strong communication skills—clear, friendly, and confident. • Excellent time management and ability to juggle multiple priorities. • Attention to detail with strong organizational habits. • Comfortable with software systems (RazorSync, FieldEdge, QuickBooks, or similar). • Ability to remain calm under pressure and adjust quickly to changes. • Familiarity with permitting processes is a plus (training provided if needed). • Team-oriented attitude with a willingness to jump in wherever needed. Education: High School Diploma or equivalent. Job Hours: 7:30am-4:00pm - Monday through Friday Job Type: Full-time Pay: $17.00 - $23.00 per hour Expected hours: 40 per week Benefits: • Paid time off Work Location: In person