Concentrix

Compensation

Full Description

Job Description: • Sell insurance products by gathering information, generating quotes, and binding policies while meeting performance goals. • Respond to inbound customer and agent inquiries related to policy coverage, billing, and service using clear and confident communication. • Resolve questions and service issues that require a valid insurance license with professionalism and accuracy. • Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction. • Educate customers on policy options and documentation, clearly explaining the required steps or updates. • Identify opportunities for cross-selling and upselling additional products that align with the customer’s needs. • Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation. • Document interactions thoroughly to ensure accuracy, consistency, and continuity of service. • Work from a quiet, distraction-free home environment, maintaining professionalism in all communications. Requirements: • 1+ years of customer service and 6 months sales experience • Active resident license to sell P&C insurance • Verifiable High school diploma or GED • Strong computer navigation skills and PC knowledge • Proficiency in fast-paced multi-tasking with strong problem-solving skills • High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 40 Mbps download, combined 50 Mbps) • Must reside in the United States or have a valid U.S. address for residence Benefits: • medical, dental, and vision insurance • comprehensive employee assistance program (EAP) • 401(k) retirement plan • paid time off and holidays • paid training days • lucrative employee referral bonus opportunities • DailyPay enrollment option to access pay "early," when you want it • company networking opportunities with organized groups