Concentrix

Compensation

Full Description

Job Description: • work from home and engage with customers through inbound and outbound calls and/or online channels • deliver exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services • be efficient in navigating multiple systems • actively listen and ask questions to identify customer needs • advise on plan options, coverages, and pricing • process new and/or amended enrollments • ensure our clients’ customers enjoy authentic experiences • deliver expert customer experiences…with a smile Requirements: • 1 + years of customer service experience • Active resident license to sell P&C insurance • Verifiable High school diploma or GED • Strong computer navigation skills and PC knowledge • Proficiency in fast-paced multi-tasking with strong problem-solving skills • High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 40 Mbps download, combined 50 Mbps) • Must reside in the United States or have a valid U.S. address for residence Benefits: • medical, dental, and vision insurance • comprehensive employee assistance program (EAP) • 401(k) retirement plan • paid time off and holidays • paid training days • paid training (Classroom: 8 Weeks and Transition: 7 Weeks) • lucrative employee referral bonus opportunities • DailyPay enrollment option to access pay "early," when you want it • company networking opportunities with organized groups in various topics • health and wellness programs • mentorship programs • work-from-home convenience with company-supplied technologies • programs and events that support diversity, equity, and inclusion • celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise