Commure

Compensation

Full Description

Job Description: • Drive client growth through operational optimization and new growth initiatives • Drive operational metrics (process throughput, defect rate, etc.) • Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months • Ensure the efficient and timely execution of all essential aspects of internal operations projects. • Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. • Breakdown complex, challenging business problems • Own execution and outcomes • Understand the business in-and-out to be proactive about solving emerging problems • Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue • Effectively manage client relationships, ensuring satisfaction and maximizing retention. • 5-10% travel required Requirements: • 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience • Comfortable working with data and proficiency in SQL + Excel • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests • Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success. • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices. • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives. • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience. • Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus Benefits: • Offers Equity