Community Veterinary Partners

Compensation

Full Description

Kennel Reception / Team Lead The Kennel Reception / Team Lead at Quakertown Veterinary Clinic oversees kennel reception operations and leads the kennel team to ensure high-quality animal care, client service, and efficient workflow. This is a hybrid role combining front-desk reception duties with kennel management responsibilities. Essential Duties & Responsibilities Client Service & Reception Duties • Greet clients and their pets when they arrive; provide a warm, professional welcome. Answer multi-line phone system, respond to client inquiries, and route calls appropriately. • Schedule and confirm appointments; manage patient check-in and check-out. • Process payments, issue receipts, and manage billing or invoicing. • Maintain accurate client and patient records (medical, contact, billing) in the clinic’s management system. • Educate clients on clinic policies (boarding, hospitalization), pet care, and follow-up instructions. Kennel Operations & Animal Care • Supervise, train, and mentor kennel staff/assistants to ensure consistent, high-quality care. • Oversee daily kennel tasks: feeding, watering, cleaning cages/kennels, changing bedding, and laundry. • Monitor animal behavior, health, and comfort; report any concerns or emergencies to veterinary or technical staff. • Assist with administering oral or topical medications under direction, when required. • Coordinate exercise or enrichment (e.g., walking dogs, playtime) to minimize stress for boarded or hospitalized animals. • Maintain sanitation standards and kennel hygiene: disinfect cages, dispose of waste, and ensure cleanliness of food and laundry areas. • Oversee check-in and check-out of boarding patients, including verifying identification, assigning appropriate kennels, and ensuring proper labeling. Leadership & Team Management • Collaborate with management to improve protocol, workflows, and client-handling processes • Provide training and onboarding for new kennel/reception staff. • Serve as the first point of contact for kennel team members: assign tasks, resolve daily operational issues, and support staff morale. • Help establish or maintain standard operating procedures (SOPs) for kennel and reception work, including cleaning, animal care, safety, and client interactions. • Keep accurate medical records in accordance with hospital policy • Maintain a professional appearance • Perform other duties as deemed necessary The ideal candidate will have • High school diploma or equivalent • Previous experience in a veterinary setting preferred (reception, kennel attendant, or similar). • Leadership or supervisory experience is a plus. Competencies • Strong problem solving skills and the ability to multi-task • Good time management and attention to detail • Strong customer service skills • Strong written and oral communication and comprehension skills • Relationship building, collaboration and teamwork • Writing, typing, and verbal skills • Flexible work attitude and work habits Benefits • 401k Matching • Medical, dental, vision benefits. • Mental Health Benefits • Employee Discounts • Holiday pay • Paid time off • Life insurance • Disability Insurance • Shift differentials • On the job training • Access to Online Educational Portal • Staff Events • Shift differentials of up to $2.50 more Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; also to talk and hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Lifting requirements vary based on demands outlined per department.