Collier County

Compensation

Full Description

JOB Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages.NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.Provides clerical support and customer service in an assigned division or program. Work involves preparing a variety of documents such as operational and administrative forms, reports, records and summaries; entering data and retrieving information from division databases; maintaining automated and manual files; and assisting callers, customers and/or visitors. EXAMPLE OF DUTIES • Prepares division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness. Copies and distributes documents as appropriate.• Prepares and processes administrative documents (i.e. payroll, accounts payable, invoices, etc.). Prepares and processes program/operational documents (permits, work orders, project records, etc.). Researches, assembles and compiles information needed to complete documents.• Answers Division telephones; assists callers with questions regarding division programs, services or procedures; refers callers to other staff members as appropriate; and takes messages.• Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division. Provides information regarding division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from division databases or records as requested.• Provides forms, applications, receipts or other documents to visitors/customers upon request. Assists customers with completing forms.• Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data. Researches information from databases as requested. Generates reports, logs and listings from databases. May include scanning paper documents into digital database.• Prepares and maintains division files and records to include files of division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other divisions as necessary to complete division records/files.• Receives, dates and distributes incoming mail. Prepares outgoing mail.ADDITIONAL FUNCTIONS• Performs other related duties as required. SUPPLEMENTAL INFORMATION Salary offers above the minimum pay grade may be considered based on qualifications. Essential Employees may be required to work during an undeclared or declared emergency. The County’s Administrative Office will determine who will be required to work on an incident-by-incident basis.This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.