Clear Star

Compensation

Full Description

Job Description: • Build, maintain, and improve ClearStar’s operational control framework to support accuracy, consistency, and performance • Lead enterprise wide process improvement initiatives using Lean or Six Sigma methodologies • Oversee SOP and workflow governance, including monitoring, updates, and documentation quality • Analyze operational data to identify trends, risks, and improvement opportunities • Partner with Compliance, Product Innovation, Customer Success, Technology, and Operations to ensure alignment across business priorities • Manage, coach, and develop a team of four to six process improvement and operational control specialists • Implement change management plans that support successful adoption of new processes and tools • Identify automation and technology enablement opportunities that improve efficiency and reduce manual effort • Promote a culture of continuous improvement and operational discipline across the organization Requirements: • Experience leading operational excellence, continuous improvement, or process optimization initiatives • Strong understanding of workflow governance, SOP structure, and quality control • Hands on experience with Lean, Six Sigma, or similar methodologies • Ability to lead teams, influence cross functional partners, and communicate clearly in a dynamic environment • Strong analytical skills and comfort working with performance metrics • Experience supporting fast paced, service driven teams • A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task. Benefits: • paid healthcare and life insurance premiums • low-cost dental and vision insurance • company-paid basic life insurance • company-paid Short-Term Disability policy • employee assistance program • 401(k) matching up to 4% • time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities