City of Ontario

Compensation

Full Description

Utilities Operations Assistant Manager This is a promotional opportunity only available to current City of Ontario employees. The City of Ontario Municipal Utilities Company (OMUC) is seeking a driven, enthusiastic and forward-thinking leader to advance in their career as a Utilities Operations Assistant Manager. This position is responsible for assisting in managing the activities, operations and staff within OMUC's Operations Division. This area of assignment will allow the selected candidate to gain exposure to water distribution and wastewater collection system operations, preventative maintenance programs, infrastructure construction repairs, customer service and emergency response. The ideal candidate for this position will be an experienced individual in water utility service; enjoy working in a fast-paced and stimulating environment; have a passion for public service with the desire to always provide excellent customer service; and possess strong problem solving and communication skills. The successful candidate will embody the City's mission and vision as well as the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the City's Customer Service Philosophy – Empathy, Respect, and Problem Solving. The Ontario Municipal Utilities Company The Ontario Municipal Utilities Company strives to meet the Ontario City Council goal of "focusing resources in Ontario's Commercial and Residential neighborhoods." The Ontario Municipal Utilities Company does this through a comprehensive array of programs, activities, and services completed by Engineering, Operations, Environmental, Water Quality, Water Resources, Water Production, Customer Service, and Administrative Service divisions. These divisions work together to provide water, recycled water, and sewer services to the citizens and businesses of Ontario. The Ontario Municipal Utilities Company is committed to providing quality work and exceptional customer services to the residents and businesses of Ontario as well as protecting the health and welfare of the community by providing cost effective, safe and reliable services. The typical essential functions performed by the Utilities Operations Assistant Manager include the following: • Assists with developing, implementing and managing utilities operations, programs and activities including water distribution, wastewater collection, preventative maintenance, infrastructure construction repairs, customer service, meter reading, cross connection prevention, land development review and integration of new construction, safety, emergency response and other related functions. • Participates in the development and implementation of departmental goals, objectives, policies, and priorities within the Utilities Operations Division; assists in the preparation of the division budget, makes budget recommendations, and monitors expenditures to ensure budgetary compliance. • Participates in monitoring, evaluating and improving the efficiency and effectiveness of methods and procedures; assesses and monitors workload; identifies, makes recommendations, and implements areas of improvement; supervises and directs the activities of assigned staff including employee selection, work assignment, safety training and compliance, performance evaluation, employee development, disciplinary action, and complaint resolution. • Develops and maintains accurate information and records within assigned sections; responds to requests for information; conducts a variety of studies and investigations; prepares and submits operations reports to local, state and federal agencies within assigned sections; assists with administering grant applications and reporting process. • Assists with the coordination of division activities with other City divisions and outside agencies; communicates and collaborates with various agencies and representatives, including county and other governmental officials and City departments. • Attends and participates in professional group meetings; remains current on new trends and innovations in the field of utilities operations. • Participates in emergency response management; assists with managing the division's safety program to ensure compliance with all federal, state, and local rules, regulations, procedures and departmental safety directives, policies and practices; conducts safety training and monitors staff compliance with applicable safety practices; assists with the oversight of regulatory and environmental compliance within the division. • Researches, responds and resolves customer inquiries and complaints within assigned sections. • Performs related duties as assigned. Education Equivalent to an Associate's degree from an accredited college or university with coursework in engineering, business administration, public administration or related field. Additional years of applicable experience at the lead or supervisory level may be substituted for education on a year-for-year basis. Experience Five years of progressively responsible experience in water utility service operations including two years of lead or supervisory experience. Note: If substituting the education requirement, a minimum of seven years of progressively responsible experience in water utility service operations including four years of lead supervisory experience is required. Certifications Possession of a valid Grade D4 certification in Water Distribution and Grade T2 certification in Water Treatment. A copy of your certificates must be attached to your application. Failure to attach documentation to your application will result in disqualification from the selection process. Licenses Valid Class C California driver's license and an acceptable driving record at the time of appointment and throughout employment. Desirable Bachelor's degree in engineering, public administration or a related field. Possession of a valid Cross Connection Control Specialist certification and/or a valid Collection System Maintenance Grade 1 certification. How to Apply Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following: • List any relevant experience and education that demonstrates that you qualify for the position. • List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario). • Separately list each position held, including different positions with the same employer. A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected. NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position. Application Process Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required certifications may result in the rejection of your application. Please contact the Human Resources Agency if you have any questions regarding the application process. Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. List all periods of employment, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario). List any experience that may help you to qualify for the position. List separately each position held, including different positions with the same employer. Resumes may be included but will not substitute for the employment history section. Failure to complete these sections may result in the rejection of your application. Supplemental Questions To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question. Email Notices Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the city of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile. Frequently Asked Questions If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.