Chicago Marriott Naperville

Compensation

Full Description

BUSINESS TRAVEL SALES MANAGER Reports to: Executive Director of Sales, Catering & Marketing Department: Sales OUR STORY With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, The Marriott Chicago Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career. BENEFITS • Competitive compensation package • Full benefits package, including 401K and paid time off • Professional development • Hotel discounts at locations worldwide ESSENTIAL DUTIES AND RESPONSIBILITIES • Meet and exceed revenue and proactive sales activity goals with a profitable and win-win selling approach • Maintain hotel relationships with key accounts (Local and National) to increase customer satisfaction and account revenue. • Provide customer intelligence and evaluation of market & economic trends and adapts sales strategy to exceed customer expectations, generate increased revenue and ensure competitive position in our marketplace. • Capture competitor's accounts through networking, research, and Agency 360 in order to target and solicit those most probable to generate new business. • Acquires referrals from existing accounts • Continually targets and prospects for new business through telemarketing, creativity, community involvement, relationship building and innovation. • Utilizes yield management techniques by profitably negotiating room rates to enhance the hotel's financial performance. • Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements while upholding sales guidelines for the hotel. • Maintains well-documented, accurate, organized, and up-to-date file management system to serve client and employer in the most expedient, organized, and knowledgeable manner. • Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction. • Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner. • Focuses on revenue-producing activity and maximizes selling time by self-managing dedicated time on direct sales efforts. • Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always. • Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. • Assists in generating quarterly action plans for assigned market segment to drive success for the hotel. • Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line. • Identify customer business requirements and craft customer offers via proposals and contractual documents. • Travel locally to conduct outside calls, promote the hotel and review competition. • Performs other duties as assigned. QUALIFICATIONS • Strong and effective sales skills. • Highly developed customer service skills. • Effective business writing and presentation skills. • Reliable transportation and ability to make outside sales calls. EDUCATION AND/OR EXPERIENCE • A minimum of 1 years of hotel sales experience with a proven track record of success. • A degree preferably in Sales and/or Hospitality Management is desirable. • Marriott operating system experience preferred but not required, such as PMS, CITY, and OneYield. • Working knowledge of Microsoft Office.