Channelwill

Compensation

Full Description

About Us Channelwill is a fast-growing SaaS company dedicated to helping eCommerce merchants deliver exceptional post-purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty. Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are eager to grow with us. www.channelwill.com About this role We are seeking a Senior DevOps Engineer to join our North America team and collaborate closely with our global Cloud Engineer in China. You’ll take ownership of our day-to-day operations, cloud environments, and automation initiatives to ensure high availability and performance across our platforms. Primarily remote, onsite collaboration from time to time. What You’ll Do • Cloud Infrastructure Management: Maintain and optimize AWS and GCP resources, ensuring cost efficiency, scalability, and reliability. • Kubernetes & CI/CD: Manage Kubernetes clusters and CI/CD pipelines to deliver highly available and stable deployments. • Monitoring & Logging: Maintain monitoring and logging stacks (Prometheus, Grafana, ELK, OpenSearch, Zabbix), ensuring effective alerting and proactive issue resolution. • Database & Middleware Operations: Administer MySQL, PostgreSQL, Redis, and MongoDB; maintain and optimize middleware systems like Kafka, RabbitMQ, and Nginx. • Automation & Tooling: Develop and improve automation scripts and internal tools using Python, Go, or Shell to streamline operations and deployments. • Security & Compliance: Support infrastructure compliance efforts (GDPR, SOC 2, etc.), enforce least-privilege access, perform audits, and maintain secure network policies. What We’re Looking For • Fluent in Chinese in listening, speaking, reading and writing. • Legal to work for any employers. We are not able to provide sponsorship yet. • Bachelor’s degree in Computer Science or related field. • 4-5 years of hands-on DevOps or cloud operations experience in a technology company. • Strong experience with AWS or GCP services (EC2, S3, RDS, VPC, etc.). • Skilled in Linux administration, Docker, and Kubernetes. • Experience maintaining monitoring tools (Prometheus, Grafana, ELK, Zabbix). • Solid understanding of databases (MySQL, Redis, PostgreSQL) and performance tuning. • Proficient in scripting (Python, Go, or Shell) and automation tools (Ansible, Terraform, Jenkins, ArgoCD). Nice to Have • Experience managing hybrid or multi-cloud environments (AWS + GCP). • Familiarity with cloud-native ecosystems (Helm, Service Mesh, ArgoCD). • Exposure to compliance, security audits, or SaaS infrastructure for global customers. Why Join Us • Grow from hands-on cloud engineering to managing compliance and incident response in a global team. • Work with cutting-edge cloud technologies and SaaS systems. • Collaborate with cross-cultural teams across North America and China. Equal Opportunity Channelwill is an Equal Opportunity Employer. We celebrate diversity and are committed to inclusion. Job Type: Full-time Pay: $100,000.00 - $160,000.00 per year Benefits: • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Application Question(s): • What is your current U.S. visa status? Please also indicate if you will need employer sponsorship now or in the future. Language: • Chinese (Required) Work Location: Hybrid remote in Pasadena, CA 91107