CFS

Compensation

Full Description

Position: IT Support Specialist Compensation: $55,000–$68,000 Benefits: Competitive healthcare, retirement plan with 3% match, 3 weeks PTO, and more Location: Grand Rapids, MI | Onsite Why This Opportunity Stands Out • Engaging, Team-First Culture • A workplace built on collaboration, connection, and camaraderie: team outings, friendly in-office competitions, and a supportive atmosphere that makes work genuinely enjoyable. • Clear Training & Career Growth • A structured 90-day onboarding plan, hands-on shadowing, and access to extensive training content ensure you’re set up for long-term success. • Supportive Environment • You’ll work alongside professionals who value knowledge-sharing, continuous improvement, and celebrating wins together. Role Overview: As an IT Support Specialist, you’ll deliver Tier 1–2 support to a variety of users and environments. You’ll troubleshoot issues related to Windows OS, Microsoft 365, Active Directory, networking, and virtualized systems while maintaining strong communication and documentation standards. The role requires thoughtful problem-solving, adaptability, and a commitment to high-quality customer service. Key Responsibilities of the IT Support Specialist: • Provide technical support for hardware, software, and networking issues across multiple clients. • Troubleshoot Windows desktops, servers, and virtual environments (VMware / Hyper-V). • Perform user and permissions administration within Microsoft 365 Admin Center, Entra ID, Azure AD, and Active Directory. • Support desktop hardware, peripherals, and Windows OS environments. • Assist with SharePoint administration and troubleshooting. • Utilize ConnectWise RMM tools for monitoring and remote support. • Maintain accurate documentation in IT Glue. • Escalate advanced issues to senior engineers when appropriate. • Monitor systems proactively to resolve potential issues before they escalate. • Follow organizational policies and security best practices. Preferred Qualifications of the IT Support Specialist: • 2+ years of experience in an IT Service Desk or technical support role (MSP experience preferred). • Strong troubleshooting, analytical, and multitasking skills. • Experience with: • Microsoft 365, Entra ID, Azure AD, Active Directory • Windows OS and desktop support • SharePoint • VMware / Hyper-V • Networking fundamentals • ConnectWise RMM • Strong communication and documentation abilities. Bonus Skills of the IT Support Specialist: Experience with any of the following is a plus: • Automation tools • Google Workspace • Active Directory domain server setup • Microsoft Intune • Backup solutions (Datto) • Security tools (SentinelOne, Huntress, DNS filtering) • SIP/VoIP systems • Email security tools (Avanan) #INNOV2025 #ZRCFSTECH #LI-HM1 Company DescriptionCFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities. Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.