Centene Corporation

Compensation

Full Description

Job Description: • Drives the review and analysis of current, complex contact center operational processes • Gathers, analyzes, and interprets contact center data and operational processes • Supports the development and implements strategic business solutions through research and analysis of data • Identifies alternative operation improvement opportunities and recommendations for remediation • Assists contact center team with analyzing operational process inefficiencies • Develops and maintains dashboards to continually assess contact center’s operations performance • Supports in implementation of desktop procedure documentation of best practices, policies, and standards Requirements: • Requires a Bachelor's degree and 2 – 4 years of related experience • Experience working in contact center with expertise on collecting, analyzing, and monitoring data preferred • Advanced proficiency level in Salesforce, PowerBI and Excel highly preferred • Leadership strongly preferred Benefits: • competitive pay • health insurance • 401K and stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules