CENTEGIX

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. CENTEGIX is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces. The Vice President of Field Operations will lead and scale the national installation, maintenance, and professional services organization, ensuring exceptional customer outcomes and operational excellence across various sectors. Responsibilities • Develop and own the national Field Operations strategy that balances service excellence, cost efficiency, scalability, and profitability across all delivery motions. • Establish a long-term vision for field installation, maintenance, professional services, and partner-delivered services, ensuring capacity planning and organizational design aligned with company growth. • Use field insights to influence product roadmap, installation standards, supply chain planning, and customer success initiatives. • Evaluate and prioritize new markets, verticals, and partner models to expand delivery capacity. • Build and standardize repeatable operating frameworks for installation, maintenance, break/fix response, site-readiness workflows, commissioning, and professional service delivery. • Architect a holistic Partner Enablement Program, including certification, recertification, training pathways, audit processes, quality assurance, and performance tiers. • Develop and scale a Professional Services organization that includes asset tagging, visitor management installation, and emerging service lines. • Implement standardized SLA/OLA commitments across internal teams and partners to ensure consistent delivery performance and compliance. • Drive continuous improvement initiatives that streamline workflows, reduce operational costs, and improve quality of service across the full field lifecycle. • Lead, hire, develop, and inspire regional field managers, internal technicians, and cross-functional professional services team members. • Establish a high-performance culture rooted in accountability, customer advocacy, and operational rigor. • Design and execute partner performance governance—including scorecards, audits, quality monitoring, and consequences for non-compliance. • Develop a scalable training and certification ecosystem ensuring all technicians (internal and partner) maintain CENTEGIX standards for safety, quality, and customer interaction. • Oversee national field operations, ensuring predictable installation timelines, high first-time-right performance, and consistent customer experience. • Direct day-to-day partner management, including scheduling coordination, capacity planning, escalations, compliance, and subcontractor governance. • Own field readiness activities related to large-scale deployments, rapid rollout programs, and multi-site customer engagements. • Develop and implement operational dashboards, KPIs, and data-driven reporting to measure service quality, capacity utilization, install velocity, partner productivity, and cost-to-serve. • Ensure compliance with state, federal, and customer-specific operational requirements (licensing, labor, certifications, school district policies, etc.). • Partner closely with Product to influence tool design, installation workflows, and hardware/firmware improvements that improve serviceability. • Collaborate with Sales and Sales Engineering to support scoping, proposals, partner selection, and customer onboarding planning. • Align with Customer Success on customer experience metrics, activation readiness, proactive maintenance programs, and post-install support handoffs. • Work with Supply Chain on logistics planning, staging processes, RMA and spare-parts programs, and inventory forecasting tied to field demand. • Own Field Operations budgeting, including forecasting, labor planning, T&E policies, margin optimization, and partner cost modeling. • Negotiate, manage, and optimize relationships with installation partners, subcontractors, and certified vendors to ensure performance, cost control, and contractual compliance. • Execute capacity modeling and cost-to-serve analysis that informs hiring plans, partner expansion, and pricing strategy. Skills • 10–15+ years leading national or multi-state field operations within IoT, telecommunications, physical security, life safety, or mission-critical hardware/software environments. • Proven success building partner ecosystems or contractor networks—including certification programs, QA, and structured governance. • Deep operational leadership experience with installation, professional services, maintenance, SLAs, and break/fix service models. • Strong financial acumen, including cost modeling, budgeting, margin management, and vendor negotiation. • Ability to navigate ambiguity in a fast-growth environment and create clarity, structure, and repeatable processes. • Exceptional cross-functional leadership with the ability to influence executives, align teams, and drive operational accountability at scale. • Experience scaling field organizations within a high-growth or HaaS model strongly preferred. Benefits • Remote first work environment; we offer workplace flexibility • Participation in company wide discretionary bonus • Fifteen days of PTO plus twelve company holidays • Three days of paid Sick Leave and one floating holiday • Monthly device(s) reimbursement • Up to $2500/year reimbursement for eligible education expenses • We offer a range of Healthcare plans to meet your needs (medical, dental, vision) • 401(k) Plan with 4% employer contribution to help you plan for the future • Employee Referral Bonus • Charitable Program Match • A chance to contribute to life saving work, support safer environments across the country, and be part of a mission driven team. Company Overview • CENTEGIX innovates technology to save and enrich lives. It was founded in 2017, and is headquartered in Atlanta, Georgia, USA, with a workforce of 51-200 employees. Its website is https://www.centegix.com/.