Cencora

Compensation

Full Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Overview We are seeking an experienced and motivated Salesforce Business Analyst to join our team. This role is critical in bridging the gap between business stakeholders and technical teams to ensure successful Salesforce implementations and enhancements. The ideal candidate will have a strong background in Salesforce Service Cloud with proven experience in gathering requirements, configuring solutions, and driving user adoption. Key Responsibilities: Business Analysis Gather, document, and analyze business requirements across multiple environments Facilitate workshops with stakeholders to define business processes, user stories, and acceptance criteria. Identify opportunities for process improvement and system optimization. System Configuration & Management Configure Salesforce applications to meet business needs. Maintain system integrity and ensure data quality across all environments. Troubleshoot issues and perform root cause analysis within the Salesforce platform. Collaboration & Communication Act as a liaison between business users and technical teams. Work closely with cross-functional teams including IT, developers, architects, and third-party vendors. Report progress and escalate issues to project leadership as needed. Testing & Documentation Develop test cases and support User Acceptance Testing (UAT). Create and maintain documentation for business processes, system configurations, and user guides. Reporting & Analytics Build dashboards and reports using Salesforce reporting tools. Analyze data to identify trends and provide actionable insights. Qualifications: Education Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field. Experience 5+ years as a Salesforce Business Analyst or Business Systems Analyst. Hands-on experience with Salesforce Service Cloud and Sales Cloud (Experience Cloud preferred). Familiarity with integrations (SAP , EDI, Mulesoft) and analytics concepts. Previous Salesforce development experience is a plus. Certifications Salesforce Administrator Certification (required). Salesforce Business Analyst Certification (preferred). Salesforce Service Cloud Consultant Certification (preferred). Skills Strong analytical and problem-solving abilities. Excellent communication and stakeholder management skills. Proficiency in Salesforce configuration, data management, and reporting. Familiarity with Agile methodologies and project management tools. Technical knowledge of Apex, Visualforce, Lightning Components, and APIs is a plus. Behavioral Competencies Critical Thinking Detail Orientation Time Management Interpersonal Communication Problem Solving Ability to multitask in a fast-paced environment What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: Integrated Commercialization, LLC Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com