CCS

Compensation

Full Description

Overview CCS transforms chronic care management by combining equipment and products with comprehensive education, monitoring, and coaching to improve care outcomes and reduce acute episodes. With this collaborative care approach, we are redefining patient care. We are seeking a passionate technologist for our AI/ML Ops engineer to maintain AI applications and tools and maintain our pipeline for our AI applications. As an Sr. AI/ML Ops Engineer, you will be designing and delivering enhancements using CCS’s AI Engine to help our business improve its current AI capability by scaling production applications. Your role will be to maximize business value while shortening delivery time to production. By leveraging state-of-the-art reinforcement learning technology, you will support the specialization of large language models for production deployment. You will build synthetic data pipelines to bootstrap models into production and identify signals that can be used in production to enable continuous model improvement using production feedback. We are looking for self-driven and ambitious individuals interested in supporting real-world deployments of a highly technical product. The successful candidate will report directly to the VP, Application Development. The position location is flexible; some travel may be required. Responsibilities Automate the deployment and monitoring of AI models, collaborate with other technical teams. Use AI to automate processes such as sentiment analysis, image identification, recommendation systems, and chatbots. Manage and resolve break/fix items with the CCS AI platform. Translate technical requirements into designs, architectures, and build deployments. Potentially build proof-of-concepts (POCs) and pilots, ensuring technical success and clear business outcomes. Build prototype fine-tuned LLMs using Adaptive Engine to showcase production-ready solutions. Ensure customer success, owning solutions end-to-end from ideation to deployment, validation, and production. Deploying and scaling ML models in production environments Automating CI/CD pipelines to account for data, code, and model changes Monitoring model performance and applying updates as needed Overlapping responsibilities with other AI functions. Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department Desired Outcomes Successfully designing, creating, and deploying AI/ML-based applications using Azure technologies. Integrating AI components into data workflows and collaborating with data scientists and data engineers. Knowledge of natural language processing (NLP) and machine learning models and algorithms. Automating the deployment and monitoring of AI models and collaborating with DevOps teams. Using AI to automate processes such as sentiment analysis, image identification, recommendation systems, and chatbots. Qualifications Minimum of 7 years of experience in development Education- Bachelor’s Degree, (BA/BS) in Information Systems from a four-year college or university or equivalent combination of education and/or experience. Working experience in Azure cloud platform Strong programming skills, with Python preferred, from quick prototyping to proof-of-concept deployments. Exceptional communication skills—able to clearly explain technical concepts to both technical and non-technical audiences. Ensuring the security and compliance of machine learning systems Works as part of a team and provides 7x24 support Always maintains a high degree of confidentiality due to access to sensitive information Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements Abides by all regulations, policies, procedures and standards Curiosity and enthusiasm for generative AI, with a passion for building demos and real-world applications. Empathy, humility, and a collaborative spirit when working with both customers and teammates. Values Values Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to. Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do. Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth. CCS is an EEO/AA Employer. M/F/D/V Company Overview CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn. What We Offer Competitive Salary Bonus/Incentive Opportunities/commission: (if applicable) Comprehensive Benefits: Medical, dental, and vision insurance 401(k) with company match Paid time off (vacation and holidays) Growth & Development: Ongoing training and professional development Work-Life Balance: Remote or hybrid work options (if applicable) Wellness programs and mental health support