CareCentrix

Compensation

Full Description

Job Description: • Serve as the initial point of contact for patients seeking home healthcare services. • Handle approximately 60-65 inbound calls a day ranging from healthcare service requests to more complex inquiries. • Use multiple applications and a dual monitor setup to assist customers with services. • Check the status of service requests and submit initial requests for items like wheelchairs, wound care, diabetic supplies, etc. • Work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day. Requirements: • High School Diploma or GED. • Minimum 2 years of customer service experience in a call center environment. • 1 year working in healthcare with medical terminology. • Proficient with navigating dual monitors and multiple applications. • Type at a speed of 30 WPM with ability to perform data entry while actively listening. • Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons. • Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings. • A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process. Benefits: • Medical • Dental • Vision • 401(k) with company match • HSA employer contributions • Dependent Care FSA employer contribution • Paid Time Off • Personal/Sick Time • Paid Parental Leave