Calzada Limited

Compensation

Full Description

EMAIL ADDRESS: lindasteven913@yahoo.com We are seeking a bright, articulate individual with excellent written and oral communication skills to assist our customers with their concerns. Responsibilities include, but are not limited to, the following: - Resolve or delegates customer support issues with minimal to no supervision. - Participates in strategic planning for development of the customer support department. - Contacts suppliers/shippers to resolve customer support issues or concerns. - Provides prompt responses to customer concerns by gathering information for resolution, filing damage claims, and monitoring status of open customer support concerns through resolution. - Direct customer contact by telephone, e-mail and fax. - Addresses customer concerns in a friendly, confident, and timely manner. - Performs other duties as assigned. Qualifications: - High school diploma or equivalent required, college degree preferred. - 2 years of customer support experience is preferred - Management experience is a plus - Solid PC skills, working knowledge of standard office software, such as Microsoft Office products with an aptitude to learn in-house database system. - Must have excellent written and oral communication skills, be even-tempered, work well under pressure and a great multi-tasker. - Ability to work with minimum supervision. - Ability to communicate verbally or in written format effectively with co-workers, internal and external customers. - Effective time mismanagement and prioritization skills within a multi-tasking environment. - Excellent organization skills. - Demonstrates the value of being a team player through his/her actions. - Ability to execute under accelerated time frames. - Ability to quickly adapt to change in priorities. Submit your resume to the above email address for consideraion.