Built In Austin

Compensation

Full Description

Employer Industry: Cybersecurity Why consider this job opportunity • Competitive salary package with comprehensive benefits • Opportunity for career advancement within a rapidly evolving industry • Flexible and remote-friendly work options • Engaging workspace and supportive team environment • Generous PTO plan and 16 paid holidays per year • Commitment to diversity and inclusion in the workplace What to Expect (Job Responsibilities) • Provide enterprise-level technical support to customers and partners via phone, email, and web tools • Participate in a 24x7 support rotation and follow escalation procedures for complex technical issues • Reproduce customer issues and document findings, including environment details and steps to reproduce • Troubleshoot technical issues related to SaaS platform configuration and basic API calls • Track and meet key support metrics, ensuring high customer satisfaction What is Required (Qualifications) • 1–3 years in a technical support or customer‑facing role (help desk, SaaS support, or similar) • Basic understanding of internet technologies, REST APIs, and HTTP response codes • Comfortable using tools like Postman, cURL, or browser developer tools • Strong problem‑solving skills and ability to manage multiple cases simultaneously • Excellent written and verbal communication skills with a customer‑first mindset How to Stand Out (Preferred Qualifications) • Familiarity with authentication methods (OAuth, tokens, API keys) • Exposure to JSON parsing or scripting in Python or JavaScript • Awareness of security concepts (HTTPS, encryption basics) and API workflows • Optional experience with SIEM/SOAR tools, Tines, Splunk, Active Directory, or Windows server environments We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.