Brewster-Allen-Wichert Inc.

Compensation

Full Description

Join Brewster-Allen-Wichert Inc., where our dynamic culture and dedication to excellence in personal lines insurance make us a standout in the industry. Located in the heart of West Islip, New York, our team thrives on a positive and supportive work environment. We proudly offer a hybrid remote work model that combines the benefits of in-office collaboration with the convenience of remote flexibility. As a Personal Lines Licensed Customer Service Representative, you will play an integral role in delivering exceptional service to our clients while maintaining our companys reputation for excellence. If you're enthusiastic about client engagement and eager to provide personalized service in the insurance field, Brewster-Allen-Wichert Inc. is the perfect place for you. Come and be a part of our vibrant team, where your efforts are appreciated and recognized. Apply today to embark on a fulfilling career with us! Benefits Annual Base Salary + Commission Paid Time Off (PTO) Flexible Schedule Life Insurance Mon-Fri Schedule Evenings Off Hands on Training Responsibilities Client Interaction: Provide friendly and efficient service to clients, addressing inquiries and resolving issues in a timely manner. Policy Support: Assist policyholders with understanding their insurance policies, ensuring they have the coverage they need. Document Processing: Handle policy-related documentation accurately, including renewals, endorsements, and claims. Problem Resolution: Identify and rectify any discrepancies or issues in client accounts or policies. Customer Retention: Build and maintain strong relationships with clients to promote long-term loyalty and client retention. Team Collaboration: Work effectively with team members to ensure a seamless client experience and support ongoing business goals. Requirements Licensure: Must possess a valid New York State insurance license for personal lines. Experience: At least 2-3 years of experience in customer service within the insurance industry. Communication Skills: Excellent verbal and written communication skills, with the ability to handle complex inquiries professionally. Customer Focus: Strong dedication to providing outstanding customer service, with a friendly and approachable demeanor. Problem-Solving: Ability to work independently and troubleshoot client issues effectively and efficiently. Technical Skills: Proficient with insurance-related software and general office applications, including CRM systems. Flexibility: Ability to work in a hybrid remote setting, demonstrating time management and organizational skills. Team Player: Ability to work collaboratively in a team environment to achieve department goals.