BlinkRx

Compensation

Full Description

Hi, BlinkRx is hiring "Bilingual Korean/Vietnamese Customer Support Specialist" to work Fulltime with us. Interested candidates can apply to "rajkumar.medapati@blinkhealth.com". Position: Bilingual Korean/Vietnamese Customer Support Specialist Location: Pittsburgh, PA and Chesterfield, MO Responsibilities: • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers • Provide patient care to accurately support pharma programs and triage to appropriate teams when required • Strive to meet and exceed structured performance targets. • Document all call information and data discovery according to operating procedures • Utilize Knowledge Base materials as a foundation for resolving inquiries • Maintain confidentiality of patient and proprietary information • Develop a working knowledge of company related security and privacy practices. • Participate in continued education on product changes, new features and product launches • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes Requirements: • Bilingual Korean required, with strong command of the English language • High school diploma or GED required, Bachelor’s degree strongly preferred • Customer service or inbound call center experience required • Healthcare, pharmacy or other relevant industry experience strongly preferred • Strong verbal and written communication skills • Sound technical skills, analytical ability, good judgment, and strong operational focus • A passion for providing top-notch patient care • Ability to work with peers in a team effort and cross-functionally • Strong technical aptitude and ability to learn complex new software Location/Hours: • Full time position, on-site in Pittsburgh • Availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm • OR open for availability for 4 day 10 hour shifts from 10am-8 pm • Availability for rotating Saturday shifts 9am-5pm • Scheduling flexibility, as your schedule may change over time according to business needs Benefits: • Medical, dental, and vision insurance plans that fit your needs • 401(k) retirement plan • Paid time off, sick time & holidays • Paid parental/baby bonding leave • Daily meal stipend for onsite marketplace • Pre-tax transit benefits and free onsite parking