Blindster

Compensation

Full Description

Are you faster than a speeding bullet? Stronger than a locomotive? Leap tall buildings in a single bound? If so, then the Blindster Bunch wants YOU! Superpowers required: Strong ability to make people smile, possess mad interpersonal skills, and be passionate about helping others! Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal. Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around. Build relationships with customers through open and honest communication. Handle customers complaints effectively and provide appropriate solutions or alternatives Follow communication procedures, guidelines, and policies. Stay up to date with new and enhanced products Experience 3+ years of Customer Service experience (preferred but not required) 2+ years of Call-Center experience (preferred but not required) Education High School Diploma or GED Location Position is hybrid work from office & home. Must be able to work from office in Houston during initial training period. Soft Skillsets Ability to adapt to a changing environment and handle multiple priorities Excellent writing and analytical skills Technical Skillsets Fluent in English (Spanish is a plus, but not required) Ability to type approximately 35+ words per minute Experience with Microsoft Word Experience with Microsoft Excel Experience with Microsoft Outlook Experience with Microsoft Teams (preferred) Experience with TalkDesk software (preferred) Experience with PureChat software (preferred) Experience with ZenDesk software (preferred) Experience with ePic software (preferred) Compensation $18-$20/hr+ commensurate with experience Benefits (Available after 60 Days of Employment) Paid Time Off Paid Sick Leave Medical Insurance Dental Insurance Vision Insurance Flex Spending Account 401(k) plan + employer match Schedule Details Initial Training: 9:00 am – 5:00 pm, Monday – Friday, at our Houston, TX office for the first 60-90 days. Post-Training Schedule: After the initial training period, your schedule will remain the same: 9:00 am – 5:00 pm, Monday – Friday. 0-60 Days of Employment: NOT remote. Our one-on-one training is conducted in office. 61+ Days of Employment: Remote Work Negotiable for 1-3 Days per Week Training Schedule One-on-One training in Houston, Texas office location for first 60-90 days Additional training provided as needed with business and product changes