Blanchard

Compensation

Full Description

Who We Are At Blanchard®, we believe the heart of leadership is the human connection. For over 45 years, we've partnered with organizations around the world to transform people into impactful leaders-equipping more than 150,000 individuals each year with the mindsets, skills, and confidence to lead effectively. We're proud to be the home of SLII®, the world's most widely taught leadership model, and offer a comprehensive suite of training experiences-including Management Essentials, Essential Motivators, Building Trust, and more-designed for leaders at every level. Our award-winning, research-backed work is trusted by Fortune 500 companies, small and midsize businesses, government agencies, educational institutions, and nonprofits alike. What sets us apart is not just our expertise-it's how we deliver it. Whether in person, virtually, or blended, we tailor each solution to meet our clients where they are and where they aspire to grow. How We Work Blanchard is headquartered in sunny Southern California, but our reach and our team extend across the US, UK, and beyond. We embrace a flexible, remote-first approach, with colleagues working from home offices, coffee shops, coworking spaces, and yes, occasionally in the company of kids, partners, or pets. Our people-first culture is built around empathy, belonging, and well-being. We understand that life happens, and we're here for it. Whether it's caring for a loved one, taking time for mental health, or volunteering in your community, we support the full spectrum of what it means to be human at work. Role Purpose We're seeking an Project Support Specialist (PSS) for a temporary-to-permanent opportunity with the assignment estimated to last 6 months. Reporting into the Client Services Center of Excellence, the Project Support Specialist is focused on providing administrative support to customer facing teams, specifically Blanchard Project Managers, and ensuring high quality task execution through Blanchard platform and process expertise, effective communication, customer service, planning, and support. The Project Support Specialist serves a key role in the delivery of Blanchard's projects for clients and requires a keen attention to detail, the ability to organize, prioritize, and manage a multitude of tasks, consistent follow through, and cross-functional collaboration to move work forward to completion. The Project Support Specialist must be able to build trust with internal partners by consistently completing tasks in a timely fashion, with accuracy, and with a high degree of customer satisfaction. Duties Include: • Performs a variety of, high volume project-related tasks in partnership with Project Managers, including but not limited to: • Resource scheduling - On behalf of Project Managers, the PSS will research and schedule trainer resources by utilizing scheduling platform to: run availability searches, adding client training sessions to the system, and provide updates/confirmation to Project Managers. • On behalf of Project Managers the PSS will complete order entry for products and services. Orders are placed in NetSuite. This work includes returns, exchanges, and shipping orders to individuals who may be globally dispersed. Perform basic order/data entry into the computer, checking inventory availability, delivery dates and other pertinent information as requested • Utilizing our project management software, the PSS will complete initial project set up for new clients. This includes initiating the project in NetSuite, selecting appropriate project templates, and adding resources to tasks. • Performs Tech Checks, new Vendor Setup, and various project task support at the request of Project Managers. • Initiates contracting records in Gateway (Blanchard's contracting system) and processes standard form Contracts • Coordinates the launch and summarization of standard Blanchard and customized course evaluations for post-event follow up and provides to Project Manager. • Provides course demos to clients by providing access in our online system, Blanchard Exchange, and completes miscellaneous research and reporting as requested by Project Manager or Client Services Center of Excellence. • Meeting scheduling and support - with direction from a Project Manager, sends meeting placeholders to learning journey participants, schedules client interviews/meetings for Consulting Partners, etc. • Assists in the day-to-day technical and administrative support of the Client Services team • Works with little direction to complete daily tasks assigned by Project Managers and/or Client Services Center of Excellence. • Must be able to build trust with assigned Project Managers by consistently completing tasks on time with a high level of attention to detail. • Communicates effectively with internal teams including Project Management, Learning Services, Sales, various Centers of Excellence and others • Provides high quality internal customer service • Receive calls typically via Microsoft Teams, and emails, responds to questions and requests • Research, track, and solve non-routine problems, interacting with appropriate departments and/or individuals with minimal guidance providing documentation as needed • Tracks completion of tasks when appropriate in Project Management software. • Resolve customer request for adjustments in order and billing inquiries, within established guidelines, with minimal input from supervisor • Coordinate and provide administrative duties for special events and/or projects as needed • Participate in team meetings to share best practices and recommend process and system improvements Who You Are: • Detail-oriented and task driven. • Ability to complete tasks with minimal supervision. • Professional and flexible demeanor. • Excellent customer service and communication. • Resilient and positive in challenging situations. • Ability to manage multiple tasks and requests under tight deadlines. • Efficiently and accurately completes various order-to-cash related tasks to support client delivery and implementation. • Fosters internal partnerships and becomes trusted delivery partner to Project Managers, and client-facing teams. • Thinks and operates with the customer in mind and serves as a client advocate within the Blanchard organization • Strong interpersonal skills with an emphasis on building trust and partnerships. • Flexibility to react and adapt to rapidly changing scenarios. • Driven approach to meet deadlines in line with compliance. • Effective communication including verbal and nonverbal. • Demonstrated experience handling client concerns and issues with tact and diplomacy. Education and Experience: • Associates Degree and a minimum of 3 years of direct customer and project support, or equivalent combination of education and experience • Project, program, or event coordination experience • Proficiency in Microsoft Office 365 (Outlook, Word, Excel, PPT, SharePoint, and Teams) and NetSuite. Salesforce knowledge a plus. Work Environment: Normal office environment to include operating a computer, webcam, and phone. Requires adaptability, quick decision making, ability to interpret data, dependability, good judgment, reading, social skills, stress controls, ability to work independently. 2% travel may be required to attend conferences, meetings, and events. Pacific or Mountain time zone is preferred. • Statistically, women and people of color are less likely to apply if they do not meet all the requirements. Even if you feel you do not meet every qualification, we encourage you to apply! Blanchard is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. Learn more about the culture here at Blanchard: https://www.blanchard.com/about-us/culture The pay range for this role is: 57,000 - 70,000 USD per year (Remote (United States))