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BE

BeiGene

via Workday

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Director, Product Management, Customer Experience, Oncology

Anywhere
Full-time
Posted 11/26/2025
Direct Apply
Key Skills:
Product Management
Customer Experience
Healthcare Compliance (HIPAA, GDPR)
Salesforce CRM/Marketing Cloud
Data Analytics
Cross-functional Collaboration
Agile Execution
Regulatory Knowledge

Compensation

Salary Range

$187K - 247K a year

Responsibilities

Define and lead product strategy and lifecycle for customer experience technologies in oncology, collaborating across teams to deliver compliant, data-driven digital products.

Requirements

10+ years product management experience in healthcare or biotech, deep technical fluency with Salesforce and analytics platforms, strong stakeholder management, and regulatory compliance knowledge.

Full Description

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer. BeOne Medicines is a global oncology biotechnology company committed to transforming cancer care through science, technology, and human connection. Guided by our core values—putting patients first, driving excellence, fostering ingenuity, and collaborating across disciplines—we are building an ecosystem that unites breakthrough therapies with exceptional patient experiences. We’re seeking builders who want to reimagine healthcare at the intersection of empathy and technology - those who thrive where meaningful impact meets scale. As Director, Product Management – Customer Experience, Oncology, you will define and lead the strategy for BeOne’s next-generation customer experience technologies for individuals affected by chronic lymphocytic leukemia (CLL). You’ll be responsible for architecting a seamless, compliant, and personalized customer experience—one that helps patients and caregivers navigate their health journey with confidence and clarity. You’ll partner with engineering, design, analytics, and marketing teams to deliver digital products that are data-informed, insight-driven, and human-first. Essential Functions of the Job: Define and communicate a bold product vision and roadmap that connects BeOne’s mission to measurable patient and caregiver outcomes. Lead end-to-end product lifecycle, from strategy and MVP definition through release, learning, and iteration. Partner with engineering, UX research, design, marketing, and data science to deliver integrated, scalable experiences. Use data, experimentation, and user research to identify friction points and build solutions that deepen engagement and trust. Oversee platform integrations across Salesforce, CMS, analytics, and personalization tools, ensuring a unified data ecosystem. Establish and monitor KPIs including engagement, satisfaction, performance, accessibility, and conversion. Ensure full compliance with HIPAA, GDPR, and WCAG standards while maintaining frictionless user experiences. Drive agile execution, sprint planning, and release management across internal and external partners. Champion a customer-first culture, balancing measurable impact with empathy, inclusion, and accessibility. We’re particularly interested in candidates who have scaled health, wellness, or experience platforms at Google, Meta, or health startup similar environments, and who are motivated by impact in human health. Minimum Qualifications Bachelor’s degree in Business, Engineering, Computer Science, Design, or related field. 10+ years of product management experience, ideally in healthcare, biotech, or digital health. Proven ability to define strategy and deliver products that blend usability, scalability, and compliance. Deep technical fluency with Salesforce CRM/Marketing Cloud, analytics, CMS, and web architecture. Demonstrated success using data and behavioral insights to drive product optimization. Excellent stakeholder management, cross-functional collaboration, and communication skills. Strong understanding of regulatory and privacy frameworks in healthcare and patient engagement. Preferred Qualifications Master’s degree or MBA. Experience at Google, Meta, or other leading consumer technology companies, ideally in health, wellness, or customer experience. Expertise in AI-driven personalization, experimentation frameworks, and large-scale user engagement. Background in oncology, chronic disease management, or digital therapeutics a plus. Supervisory Responsibilities: None listed Travel: 20% BeiGene Global Competencies When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world. Fosters Teamwork Provides and Solicits Honest and Actionable Feedback Self-Awareness Acts Inclusively Demonstrates Initiative Entrepreneurial Mindset Continuous Learning Embraces Change Results-Oriented Analytical Thinking/Data Analysis Financial Excellence Communicates with Clarity Global Competencies When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world. Fosters Teamwork Provides and Solicits Honest and Actionable Feedback Self-Awareness Acts Inclusively Demonstrates Initiative Entrepreneurial Mindset Continuous Learning Embraces Change Results-Oriented Analytical Thinking/Data Analysis Financial Excellence Communicates with Clarity Salary Range: $187,100.00 - $247,100.00 annually BeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can share more about the specific salary range for a preferred location during the hiring process. Please note that the listed range reflects the base salary or hourly range only. Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan. All Company employees have the opportunity to own shares of BeOne Medicines Ltd. stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness. We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Title I of the Americans with Disabilities Act of 1990, and any other applicable federal, state or local laws, applicants who require reasonable accommodation in the job application process may contact accommodationsus@beonemed.com. BeOne is a global oncology company that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a broad portfolio, we are expediting development of our diverse pipeline of novel therapeutics through our internal capabilities and collaborations. We are committed to radically improving access to medicines for far more patients who need them. Our growing global team of more than 11,000 colleagues spans six continents. To learn more about BeOne, please visit www.beonemedicines.com and follow us on LinkedIn, X (formerly known as Twitter), Facebook and Instagram. For more information, please visit the link to explore job opportunities in China Mainland. China Mainland Job Posting At BeOne, how we work is just as important as the work we do. Below are our Values that determine the decisions we make and how we do things. Patients First Driving Excellence Bold Ingenuity Collaborative Spirit

This job posting was last updated on 12/1/2025

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