beBeeCustomerService

Compensation

Full Description

Job Title: CRM Architect The Office of Strategic Enrollment Management (SEM) plays a crucial role in supporting Tennessee's 13 community colleges and 23 colleges of applied technology. SEM serves as a trusted partner to these institutions, creating student-centered enrollment experiences that expand access, increase enrollment, improve retention, and accelerate completion. Key Responsibilities: • Serve as consultant and trusted thought partner with TBR colleges in their work to leverage Slate to enhance business and student processes • Build and implement standard CRM functions including but not limited to: Forms, Communication Flows, Events, Queries/Reports, Records and Portals • Investigate and configure Slate forms, communications, events, interviews, portals, workflows, automations, queries, and reports. • Help institutions document and optimize system workflows. • Provide support to colleges in their use of Slate to manage enrollment funnel, application, and student success processes. • Act as point of contact for each institution to assess functional needs for processing. • Develop and deliver Slate-related documentation and support training across campuses. • Assist the CRM Operations Director with other CRM tasks as directed. • Work closely with the others in the Office of Student Enrollment Management and Service Center.- (Essential) • Manage incoming work requests from TCATs and/or community colleges. • Work cooperatively and effectively with other departments, including the Office of IT in support of Slate and Banner Student database changes and improvements.- (Essential) • A personal commitment to devote time to growing and developing as a leader and a colleague. Performs additional duties as assigned.- (Marginal)