Bank of America

Compensation

Full Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Credit Service Associate (CSA) is an integral role within the end-to-end credit management process for GWIM Credit Services. Primary liaison between Client Partners, Private Wealth Client management teams, and others supporting GWIM. Through extensive interaction with the sales offices and credit teams; the CSA will monitor and report on past due credit facilities. Monitors maturing loans reports and ensures renewing facilities are entered into the underwriting process in a timely manner. Responsible for the preparation of standard packages, as well as provide audit trails for third party reviewers of financial spreads. Responsibilities: The ML Credit Service Associate actively supports the ML SCE/CE role in the end-to-end credit management process by delivering consistently high-quality banking and credit related services to Merrill Lynch clients. The ML CSA role has primary responsibility for supporting all client interfacing activities by monitoring and executing all tasks required to fulfill the client service plan and meet day-to-day credit inquiries from the client. The ML CSA manages the execution of client service activities for loans including account inquiry, fulfillment needs and maintenance oversight, in coordination with ML SCE/CE. The ML CSA will act as a "triage" point for ML SCE/CE and GWIM Credit Delivery in the management of collecting financial documents, resolving failed covenants, collecting past due payments, fulfillment of Service Requests and timely execution of the Loan Renewal Process. Partners with ML Portfolio Managers for effective and timely issue resolution; ensuring transactions are completed within audit and compliance standards while handling client inquiries and coordinating with Merrill Lynch Credit Executives to deliver an integrated service to the client Required Qualifications: Minimum of 2-5 years of experience with a financial institution focusing on client service for loans, preferably in the High-Net-Worth space Solid understanding of banking and lending products, services and processes Requires a working knowledge of the Bank's credit policies, procedures, and guidelines Excellent verbal, written, and interpersonal communication skills Ability to manage multiple complex tasks while delivering high quality results Leadership, initiative, self-motivation and resourcefulness Team Oriented Time Management and Organization skills Requires PC proficiency including Excel, Word, Outlook and other applications. Preferred knowledge of Global Monitoring System (GMS) and Global Underwriting System (GUS), LIQ, BOSS, and other GWIM Banking systems. Desired Qualifications: Bachelor’s degree in finance, Accounting, Business Administration or Economics System knowledge of LIQ, PACE, GMS, GUS, EDR, Genesis, Image Trust, Navigator, SharePoint, KYC, Adobe Acrobat Standard/Professional Skills: Data Management Problem Solving Written Communications Collaboration Credit Documentation Requirements Customer and Client Focus Reporting Attention to Detail Continuous Improvement Influence Oral Communications Portfolio Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. 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