Bank of America

Compensation

Full Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Business Control Manager is responsible for leading the Issues Management Team within the Financial Center Operations Channel, Safe Deposit Box and Financial Center ATM Market Strategy. The Manager of the Issues Management Team is responsible for overseeing the end-to-end process of issue identification, remediation, and closure across the organization. This role ensures compliance with regulatory requirements, internal policies, and risk management standards while driving operational excellence and timely resolution of issues. Collaborate with process owners, control owners, and first-line units (FLUs) to ensure accountability and effective remediation. Provides analytical support in executing internal control discipline and operational excellence within the Financial Center Operations and /or Financial Center ATM Market Strategy / Safe Deposit Box processes, risks, and controls. Partner with Risk, Audit, and Compliance teams to maintain transparency and accuracy in reporting. Develop and maintain dashboards and reports to track issue trends, root causes, and remediation effectiveness. Oversee identification, documentation, remediation, and closure of issues in alignment with enterprise risk and compliance frameworks. Monitor progress of remediation plans and ensure timely resolution. Provide insights and recommendations to reduce recurring issues and strengthen controls. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Identify opportunities to streamline issue management processes and enhance team efficiency. Stay informed on regulatory changes and industry best practices. Acts as an ambassador of the risk culture. Responsibilities: Manage change initiatives driven by evolution of process management policy and standards & ensure deliverables are completed on time Facilitate discussion on business process inventory adequacy and appropriateness Apply understanding of risk, control and metrics frameworks to processes and recommend qualitative enhancements Respond to Audit requests pertaining to SPI inventory, review findings for impact and resolution Support remediation of SPI related audit issues Support LOB corporate audits & risk reviews Lead Process Owners (POs)/Process Delegates through new process design and enrichment Create and maintain SPI documentation (processes, risks, controls, metrics) within enterprise applications (Process Owner Portal (POP) and Key Measures/ORCIT) Work with Process Owners, Compliance/Risk, and Business Controls partners to review, respond and remediate process challenges raised by Global Compliance and Operational Risk (GCOR) within established SLA Partner with Process and Control Owners to ensure SPI documentation adheres to requirement changes within the Process Owner Portal (POP) Help with Stakeholder materials, reporting and other presentations Required Qualifications: 5+ years process engineer, process design, risk management, or business control experience Demonstrated project management experience Knowledge of the Financial Center Operations, Processes & Controls Previous experience managing a team of direct reports Proven ability to document process flows, including activities, risks, control, metrics Knowledgeable with Enterprise Process Management Policy and Standard Executive communication skills with strong facilitation and verbal / written communication skills Robust understanding of operational controls related to compliance or risk management Strong relationship management skills to navigate the complexities of aligning stakeholders Critical thinking and logical problem solver. Ability to understand a problem, explore solutions and present pros and cons of alternative options Excellent verbal and written communication & executive presentation skills Desired Qualifications: Prior project management experience Familiarity with financial center operations and related systems Skills: Ability to assess end-to-end processes across multiple business units. Identify opportunities for efficiency and standardization. Influence senior stakeholders to adopt best practices. Control focused mindset and good understanding of operational, regulatory and reputational risks Ability to work in a team environment, focus on high quality execution Solid analytical skills/problem solving/conceptual thinking Project management Experience working with the Single Process Inventory and Process Owner Portal Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031) Pay and benefits information Pay range $104,000.00 - $156,200.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice