AV Staffing Solutions

Compensation

Full Description

Bilingual Customer Service Representative (Spanish/English) Remote | $14–$16/hour + Overtime | 24/7 Operations Location: Ocala, FL area About the Role • We’re partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure, great with people, and comfortable helping customers with basic technical issues. • If you love solving problems, enjoy helping others, and want a remote role with growth potential, this could be a great fit. What You’ll Do: Customer Service (Top Priority) • Deliver outstanding, professional service on every call and chat • Greet customers warmly, verify their identity, and actively listen • Show empathy and patience with frustrated or upset customers • Explain solutions clearly in both Spanish and English • Set clear expectations and confirm the customer’s issue is resolved • Technical Support • Troubleshoot internet connectivity, Wi-Fi, and device issues • Provide Level 1–2 support using tools such as Freshdesk, Sonar CRM, and other networking tools • Document all interactions accurately and follow internal procedures/SLAs • Escalate complex issues to senior technicians when needed What You Bring • FLUENT Spanish and English – able to explain complex information clearly in both languages • Strong typing skills (50+ WPM) and comfort working quickly on a computer • Ability to multitask – navigate and update multiple systems/applications while engaging with customers • 1+ year of customer service experience (call center experience strongly preferred) • Strong customer service skills – patient, empathetic, calm, and professional • Willingness to work overnights, weekends, and rotating schedules in a 24/7 environment • Reliable wired internet connection and a quiet, distraction-free workspace • Updated desktop or laptop computer Location: Ocala, FL area • Pay: $14 - $16/hour depending on experience • Overtime pay available • Paid training • Fully remote once trained (must still be within the local radius) • Professional development and potential for full-time conversion based on performance Schedule: • This is a 24/7 operation, including weekends. • Work Saturday & Sunday + 3 weekdays • Shifts times: 9am–6pm, 10am–7pm, 2pm–11pm, or 3pm–12am • Two 15-minute breaks and one 30-minute break per shift • Flexibility to cover other shifts when needed is a plus Ready to apply? If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we want to hear from you. Apply now to join a customer-focused, remote-friendly team! Requirements