Automann USA

Compensation

Full Description

Family-run and customer-focused since 1994, Automann has evolved into the leading distributor of HD truck and trailer parts. We sell to regional warehouse distributors, truck/ trailer dealers and specialty repair shops throughout the US, Canada and abroad. With more than 50,000 active parts across 17 categories from Body and Cabin components, Suspension, Steering and just about everything in between. To learn more please visit our website at www.automann.com. Automann services its distributors out of (5) US Distribution centers; Monroe Township NJ (HQ), New Lennox IL, Duncanville TX, Hiram GA and Ontario CA and (2) distribution centers in Canada: Brampton ON and Edmonton AB. Automann’s Vision is to improve people's lives by keeping the essential vehicles of our society moving for the people, businesses, and economies that depend on them. Responsibilities We are in need of an experienced Customer Service Rep to join our new facility in Hiram, GA so we are looking for determined individuals who are skilled problem solvers that take pride in providing excellent customer service. Our representatives correspond to our expanding distributor base via phone, email, and various media platforms. Our Customer Service team members work closely with various internal and external entities to provide the highest level of customer support. This is an on-site position, it is not remote or hybrid. · Proven ability/experience to lead a small team of CSRs · Answer inquiries via phone, email, chat & fax, responding to all inquiries in a professional and timely manner · Timely processing of orders and precise data entry · Ability to identify and resolve issues in regards to shipments and/or order processing · Build rapport with each customer; Actively listens to customer's requests and needs · Handles each call until resolution is reached, including follow-up to ensure actions promised are completed · Resolve problems by clarifying issues; research & explore answers and alternative solutions; implement solutions; escalate unresolved problems Skills and Qualifications · 5 yrs minimum prior customer service, data entry, or call center experience · 3 yrs customer service or call center Team Lead experience · Ability to establish and maintain a positive and professional relationship with clients, co-workers and visitors · Strong organizational and follow-up skills a must · Ability to multi-task and easily change gears · Strong interpersonal and written / verbal communication skills · Professional and customer friendly phone etiquette · Team-oriented mindset and strong work ethic · Microsoft Office · Bilingual Spanish a plus Automann, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, sexual identity, marital status, genetic information, military or veteran status, or any other category protected by applicable federal, state, or local law. Job Type: Full-time Pay: $23.00 - $25.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Referral program • Vision insurance Ability to Commute: • Hiram, GA 30141 (Required) Ability to Relocate: • Hiram, GA 30141: Relocate before starting work (Required) Work Location: In person