Associated Asset Management (AAM)

Compensation

Full Description

Job Details Description Primarily responsible for providing administrative assistance to assigned Community Managers which includes customer service, preparing/mailing violation letters and overall administrative duties that lead to the success of on-going projects. Position Responsibilities • Provides direct support to assigned Community Managers in order to meet community standards. • Addresses customer issues and ensures effective, long-term solutions. • Provides customer service to homeowners via phone and email. • Provides support to community managers which includes answering phones/returning calls, composing correspondence, sending/receiving faxes, creating and maintaining spreadsheets, etc. • Maintains an effective process for tracking architectural submittals. • Arranges Board of Directors (BOD) meetings (times/locations) and prepares all correspondence necessary to notify parties and updates, prepares and mails BOD meeting packets. • Ensures necessary information is organized and accessible to Community Managers on the day of BOD meetings. • Works with vendors to provide direction and collect bids per the manager. • Maintains strict adherence to community and company deadlines. • Performs other related duties as directed. Knowledge, Skills And Abilities • Ability to multitask, and prepare and process large amounts of administrative items while being detail oriented. • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. • Exceptional organization and tracking skills. • Ability to function efficiently in a high volume, fast-paced environment. • Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems. • Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels. • Excellent customer service skills. • Advanced communication skills both verbally and written. • Ability to work collaboratively and cooperatively within the department as well as with other departments. Physical Demands & Work Environment • Primarily sitting in an office setting utilizing computer. • May be required to lift boxes, fill paper trays, and other minor physical office related tasks.