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artisJet

via Prowlremote.com

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Demo & Customer Success Specialist

Anywhere
Full-time
Posted 12/2/2025
Verified Source
Key Skills:
UV printing
DTF/DTG printing
signage equipment
customer success
training
demo presentation
technical troubleshooting

Compensation

Salary Range

$36K - 60K a year

Responsibilities

Conduct product demos, provide customer training and support, assist distributors, and support field activities for artisJet's printing solutions.

Requirements

Technical experience with printing or maker tools, strong communication and customer service skills, and ability to work independently in a startup environment.

Full Description

-Company Introduction. artisJet is a DIIIPS (Digital Instant Inkjet Internet Printing Solutions) innovator and manufacturer of smart, compact UV printers powered by our own core technology and fully integrated ecosystem — from hardware manufacturing to driver software, certified inks, print-effects technology, cloud-based print management, Click-to-Print APP, and workflow tools. We deliver both standard and flexible, end-to-end solutions for signage making, personalization, and luxury brand experience–personalization, including DTP (Direct To Professionals), DTC (Direct To Consumers), and DTI (Direct To Identity card-production system) instant printers. As part of our U.S. expansion, we are building a demo center in Arizona supported by a partner-driven distribution model. -Role Description We are looking for a hands-on, friendly, and technically curious Demo & Customer Success Specialist to support demos, training, customer success, and early distributor engagement in the U.S. This is a foundational role that will help shape artisJet’s local presence and customer experience. -Compensation • Competitive salary ($3,000–$5,000/month) • Bonuses based on demos, customer success, partner activation, and sales impact • U.S. travel for installs, events, and distributor support • International trips to China, Europe, and Southeast Europe for training • Work on luxury personalization projects in beauty, fashion, and premium brands • Daily access to artisJet’s advanced tech, including BEC1GO and TRUST • Clear growth path into application or customer experience leadership • Join a global team delivering meaningful and inclusive printing experiences -Key Responsibilities Demo and Applications • Run live product demos for customers and potential distributors • Prepare and maintain demo samples (UV effects, BEC1GO, TRUST prints) • Demonstrate workflows, RIP usage, effect printing, and application techniques • Keep demo machines and the showroom in presentation-ready condition Customer Success and Training • Provide onboarding, training, and support for new users • Conduct basic troubleshooting and communicate with HQ technical teams • Support customers online, on-site, and during installation • Collect feedback, case studies, and success stories for continuous improvement Partner and Distributor Support • Assist distributors during customer demos or training sessions • Help partners understand product USPs and application opportunities • Support early dealer development activities • Assist in setting up partner showrooms or demo points Field Activities • Travel to customer sites for installations, demos, and light service • Support small events, workshops, and university collaborations • Participate in local mini open houses or roadshow-style activities Community and Experience Building • Document customer stories, prints, and creative outcomes • Engage with maker communities, personalization groups, and local users • Help build a positive environment around artisJet’s U.S. presence Qualifications Technical Experience (one or more preferred) • UV printing, DTF/DTG printing, or signage equipment • CO₂ or fiber laser engraving machines • Trophy, award, or personalization equipment • Maker tools, CNC devices, or fabrication labs • Basic mechanical or electrical aptitude Soft Skills • Friendly, patient, and service-oriented • Strong communication and customer interaction skills • Hands-on problem solver who learns quickly • Comfort with demos, training, and creative tools • Ability to work independently in a startup-style environment Bonus Experience • Worked at or with Roland, Mimaki, Mutoh, Epilog, OMTech, Glowforge, Trotec, GCC, or local distributors • Experience running an Etsy/maker shop or creative production studio Who You Are— If You Like to WOW People • You enjoy helping people and solving problems • You like working with printers, lasers, or maker tools • You are curious, detail-oriented, and quick to learn • You enjoy creative work and luxury design applications • You want to grow with a global company expanding in the U.S. Why artisJet—Join Our Mission • Global innovator with true in-house technology and strong support • Fast U.S. expansion with real career growth opportunities • A unique blend of creativity, engineering, and luxury personalization • Meaningful work helping creators, brands, and businesses • Build something important from the ground up in the U.S. • Join a global community of creators, brands, universities, and industries • Be part of an 18-year young team with deep experience and commitment • Grow in a company that values innovation, inclusivity, and craftsmanship How to Apply Email to: guy@artisjetnext.com Call: 001-4806016704 Step in, take the lead, and grow with us. Your talent can make a real difference here. YES, IT'S YOU!

This job posting was last updated on 12/6/2025

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