Arkatechture

Compensation

Full Description

Customer Success Manager Department: Arkalytics - Support Employment Type: Full Time Location: Remote Compensation: $70,000 - $90,000 / year Description Why Work Here? At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve. Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it’s modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact. Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what’s next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match. We offer a competitive benefits package that includes: A flexible remote work policy with optional access to our Portland, Maine office A 4-day workweek after 3 years of service Generous paid time off, including 11 holidays Medical, disability, life insurance, and optional dental/vision 401(k) retirement plan with company match Training & certification reimbursement Milestone recognition programs, annual PTO increases, and more All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much. The Position Arkatechture is seeking a Customer Success Manager to join our Customer Success team while driving long-term customer value and growth across our Arkalytics client base. In this role, you will own strategic account health, and build strong executive relationships with customers to drive adoption, retention, and expansion outcomes. You will guide customers through business reviews, align solutions to their strategic goals, and collaborate cross-functionally to ensure customer success across Support Services, Engineering, and Product. The ideal candidate combines customer-centric leadership and a passion for helping customers achieve measurable outcomes through data and analytics. How to Apply Please send a cover letter and resume with your application. You must submit both documents to be considered for the position. We’re building a diverse team of people who care about doing meaningful work with great people. If that excites you, apply and let’s start the conversation. Key Responsibilities Drive Customer Success outcomes by owning, managing and growing our Arkalytics accounts Develop executive-level understanding of accounts through quarterly business reviews Expand our revenue in accounts through management of renewals and up-sell opportunities Maintain high customer renewal rates Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores Work closely and cross-functionally to develop programs and solutions that establish, expand, and deepen customer relationships Remediate any customer issues immediately, escalate on time to the Head of Support Services, CTO, or CRO as required Understand the ongoing and future project needs of the customer by discussing strategic initiatives as well as having a firm grasp on all tickets in their queue Monitor the Community Forum for any constructive feedback and takeaways Establish customer service best practices and processes Additional responsibilities as assigned Skills, Knowledge and Expertise Requirements Bachelor's Degree in a relevant field or 4-6 years of experience in a similar role Experience within Customer Success, Services, or a similar role Strong focus on learning and understanding the goals and strategies of customers Entrepreneurial, self-sufficient, and self-driven Comfort making decisions under uncertainty Strong empathy for customers and passion to achieve revenue expansion and growth Analytical and process-oriented mindset Enthusiastic, learner, mentor and driven with a positive attitude Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships Passionate about building a business that transforms Credit Union analytics Excellent communication and interpersonal skills, both written and oral Critical thinking and problem solving skills Ability to multitask, organize, and prioritize work and conflicting priorities Experience working with visualization tools such as Tableau or PowerBI Preferred Experience Experience with Jira/Confluence (experience with Jira Service Desk is a plus) Experience working with financial institutions such as Credit unions, Banks