Apex Dermatology and Skin Surgery Center LLC

Compensation

Full Description

Apex Skin is a rapidly growing dermatology practice that empowers employees to deliver exceptional patient experiences. We are currently seeking talented candidates for the role of Medical Receptionist. The Medical Receptionist is responsible for administrative and front-desk tasks, including maintaining patient records, scheduling appointments, and supporting daily clinic operations. Ideal candidates are well-organized, detail-oriented, and demonstrate strong communication, problem-solving, and teamwork skills. Essential Functions • Answer incoming calls with a polite, consistent manner using proper telephone etiquette. • Provided excellent customer service to patients, maintaining a friendly and professional demeanor. • Schedule appointments efficiently via phone, email, or in person to optimize provider time and patient satisfaction. • Maintain accurate patient accounts by obtaining, recording, and updating personal and financial information. • Verify and record insurance coverage; collect and process patient payments and third-party claims. • Maintain confidentiality of all patient information and comply with HIPAA regulations. • Support Medical Assistants by handling patient calls and messages. • Keep reception and waiting areas clean, organized, and welcoming. • Monitor and maintain office supply inventory and equipment. • Scrub daily schedules, manage waitlists, and follow up on patient no-shows or cancellations. • Balance and reconcile collected funds at the end of each day. • Utilize EMR (eClinicalWorks), Microsoft Word, Excel, and other tracking or reporting tools accurately. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications & Experience Required: • Strong communication and customer service skills. • Proven ability to multitask and prioritize effectively in a busy clinical setting. • High attention to detail, accuracy, and organizational skills. • Proficiency with computers, scheduling systems, and word processing software. • Knowledge of medical terminology and basic insurance verification processes. • Professional demeanor with focus on quality, teamwork, and patient experience. Preferred: • Bachelor’s degree or associate degree in a relevant field. • 2+ years of experience as a Medical Receptionist (experience in dermatology preferred). • Certified or Registered Medical Receptionist credential (or working toward certification). • Experience using EMR systems such as eClinicalWorks (ECW). Physical Requirements & Working Enviroment • Prolonged periods of sitting at a desk and working on a computer. • Ability to lift up to 15 pounds occasionally (e.g., files, office supplies). • Frequent standing, walking, bending, and reaching during daily tasks. • Manual dexterity and visual acuity required for computer and phone use. • Fast-paced clinical office environment with frequent patient interaction. • Regular exposure to a professional medical setting, including collaboration with physicians, MAs, and clinical staff. • Standard office hours, Monday through Friday; occasional Saturday mornings as needed. • Consistent adherence to Apex Skin’s policies, procedures, and commitment to exceptional patient care. Apex Skin provides a comprehensive benefits package, including: • Monday–Friday schedule (occasional Saturday mornings) • Paid Time Off & Paid Holidays • Medical, Dental, and Vision Insurance • Company-paid Life Insurance • Short-Term Disability • 401(k) • Employee discounts on dermatology/aesthetic services • Travel, leisure, sporting event, concert, and movie ticket discounts Employee Health & Safety Requirements: All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information. Equal Employment Opportunity Statement: Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.