Ampstek
via LinkedIn
Genesys Cloud Engineer || Tempe AZ - Remote (Only USC or GC)
Compensation
$80K - 120K a year
Responsibilities
Design and configure Genesys Cloud IVR call flows, integrate CRM tools, develop bot flows, support and troubleshoot agent issues, and manage outbound dialer campaigns.
Requirements
Experience with Genesys Cloud IVR design, CRM integration, bot configuration, Genesys admin tools, outbound dialer campaigns, Visio call flow design, and basic Java scripting knowledge.
Full Description
Job Title: Genesys Cloud Engineer Location: Tempe, AZ – Remote Employment Type: Contract Detailed Job Description: • Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels. • Experience in working on Data action and Integration on Genesys Cloud • Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud. • Having a good skill in developing bot flows and bot configurations in inbound channel. • Experience in configuration of all Genesys pre-configuration tools under the admin tab. • Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues. • Experience in working outbound dialer campaign. • Understanding, representing, and working on call flow design in Visio application. • The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts.
This job posting was last updated on 12/4/2025
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