American Seating Company

Compensation

Full Description

TITLE: IT Help Desk Analyst REPORTS TO: IT Manager EXEMPTI ON STATUS: Full-Time, Salary-Exempt POSITION SUMMARY: This position will be responsible for providing customer service and backup datacenter support to the American Seating staff. Primary Duties & Responsibilities • Provides 1 st and some 2 nd tier IT support for service requests while providing superior customer service. • Deploys IT client hardware and applications to support the business environment. • Responsible for making sure all IT ServiceDesk tickets are assigned correctly in coordination with the IT Team and resolved in the targeted timeframe. • Escalates problems to the next level of support when required. • Documents IT procedures and solutions. • Provides support for web development projects. • Provides support for data backup environment. • Other duties and projects as assigned. Minimum Requirements • Associates Degree in Computer Science or related field. Work experience in IT field also considered. • Working knowledge of Active Directory, DNS, DHCP and Group Policy. • Experience with MS Office 2016, Office 365, and Windows 10. • Experience with web development preferred. • Experience working with helpdesk ticketing systems. Skills Required • Excellent customer service, communication, administrative and documentation skills. • Strong work habits, dependability, punctuality, flexibility and attendance. • Ability to organize and manage multiple priorities. • Attention to detail and effective time management skills. • Excellent verbal and written communication skills. Working Conditions • Normal office with some work in a manufacturing environment. • Must occasionally lift and/or move technical gear (PC’s, infrastructure equipment, printers, etc) weighing up to 50 pounds. This job description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities required by a person so classified.