Akraya, Inc.

Compensation

Full Description

Primary Skills: Workfront(Advanced), AEM(Intermediate), Jira(Intermediate), Microsoft Teams(Basic), Power BI(Basic) Contract Type: W2 Duration: 5+ Months with Possible extension Location: Pay Range: $30 - $35 per hour. on W2 #LP Job Description Summary We are seeking a Technical Account Manager (TAM) to join our remote team, focusing primarily on Workfront with a secondary emphasis on Adobe Experience Manager (AEM) sites and assets. This role is customer-facing, requiring excellent communication skills to address inquiries, troubleshoot issues, and provide coaching for improved resolution times. The successful candidate will be stepping in for a TAM on parental leave to manage major accounts and collaborate closely with engineering teams for customer case reviews. Key Responsibilities • Maintain high customer satisfaction, striving for service consistency by exceeding expectations and preventing escalations. • Oversee the processing, communication, and implementation of technical changes, including customer requests and upgrades. • Keep abreast of all service matters, including technical solutions implementations and activities. • Provide detailed reporting on technical performance trends, code-level recommendations, and review of Service Requests within customer environments. • Build and maintain value-added relationships within the account domain, becoming a trusted advisor. Must-Have Skills: • Strong customer-facing and communication skills. • Ability to use Workfront for project tracking and experience with Jira. • Proven capability in data analysis using Power BI. Industry Experience Required: • Minimum 3 years of experience in a technical account management or related role, preferably within the technology or a related sector. Certifications in related fields are nice to have but not required. This position is perfect for individuals with backgrounds in Technical Support Engineering, Customer Success (technical roles), Solution Consulting, or Technical Consulting, looking to leverage their skills in a dynamic, customer-centric environment. About Akraya Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!