Affirm

Compensation

Full Description

Job Description: • Identify knowledge gaps through analysis and QA • Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives • Regularly monitor, evaluate and provide feedback to Fraud Operations Teams on how the teams are performing • Document findings as appropriate and escalate to Leadership • Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts • Demonstrate punctuality and ensure you are readily available and responsive, given our current remote work setting • Maintain daily expected cases volume with an accuracy score of 98%+ Requirements: • 3+ years of Fraud experience, preferably within the fintech industry • 1+ years Quality Assurance experience, preferably within the fintech industry • Demonstrated ability to work independently with leadership and exhibit strong project management skills • Strong analytical skills with the capacity to recognize and address fraud trends, issues, and opportunities for improvement • Proven track record of identifying and resolving quality issues and driving process improvements • Focused, self-motivated and reliable with ability to stay focused on a task and work independently • Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization • Experience with industry-specific tools and standards, including but not limited to: Salesforce, TLO, TransUnion, LexisNexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido Benefits: • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount