AccessOwl

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. AccessOwl is building the first AI native Access Governance Suite, aiming to simplify SaaS access management for IT and security teams. The Technical Account Manager will own post-sale relationships, guide customers through onboarding, and advocate for their needs while troubleshooting issues and monitoring account health. Responsibilities • Own post sale relationships, serving as the primary technical and strategic partner • Guide customers through onboarding, implementation, and deeper technical adoption of AccessOwl’s platform • Translate customer requirements into configurations, integrations, and recommended architectures • Troubleshoot and resolve issues in collaboration with engineering and product • Proactively monitor account health, mitigate risk, and identify opportunities to broaden usage • Advocate for customers internally, providing structured feedback that shapes the roadmap Skills • 3+ years of experience in IT administration, IT helpdesk - MSP experience is a plus - as well as experience in a customer facing position (i.e. Genius Bar or similar) • Solid understanding of IT, identity, and SaaS ecosystems such as Google Workspace, Okta, Microsoft Entra, SSO, SCIM, or adjacent tooling • Excellent communicator who can engage confidently with CTOs, IT admins, InfoSec teams, or non technical stakeholders like HR and operations • Hands on problem solver who enjoys digging into technical challenges instead of routing tickets elsewhere • Builder mindset and comfortable using automation tools like Zapier or n8n to remove repetitive work • Thrives in a startup environment with evolving processes and wants to shape, not just follow • First hand experience with SOC 2 or ISO27001 requirements around access controls Benefits • Remote first in North America with flexible working hours • Yearly international team retreats to collaborate and celebrate wins such as Madeira (Portugal), Berlin (Germany), or San Francisco • Opportunity to shape the account management function at an early stage, profitable startup Company Overview • AccessOwl automates the provisioning and permissioning of SaaS accounts for employees. It was founded in 2022, and is headquartered in Mountain View, California, USA, with a workforce of 11-50 employees. Its website is https://www.accessowl.io/.